Dasco Supply Group understands that from time to time items are ordered that are no longer required or have been ordered incorrectly. Should anyone of these occur then the customer can apply for credit based on the following conditions of return.

Before a request for a credit note can be considered, please observe the following process that Dasco Supply Group will apply in order to reach approval. Should any of the following not be assessed as satisfactory a credit note may not be issued.

The items for credit must:

• Be returned to Dasco’s warehouse with a copy of the original invoice along with a formal Dasco Supply Group “Return for Credit” application form before any assessment can begin.

  • The application form can be completed either by a field sales person or by phoning Dasco’s internal sales staff for assistance.

• Be in good working order and not show signs of previous installation or use.

• Be in a saleable condition. This includes the packaging to be in excellent condition, un damaged from impact, tearing or stains.

• Be from Dasco Supply Groups stock items list.

  Please Note: Non stock items cannot be returned for credit – in other words, items supplied that have been specially ordered on the customers behalf cannot be returned for credit unless Dasco Supply Group can receive full credit from its supplier.

Should Dasco Supply Group be responsible for the wrongful delivery of either quantity or item(s) itself, then Dasco will resupply to reflect the original order, at Dasco’s expense. A credit note for incorrectly supplied item(s) will be provided against the customer’s order when an oversupply or incorrect item(s) has been identified.

Time Restraints and Costs:

• Items returned within 14 days of Invoice Date will be accepted and credited.

• Items returned between 15 and 30 days of Invoice date will incur a 20% restocking fee unless otherwise agreed.

• Items returned between 31 and 60 days of Invoice date will incur a 50% restocking fee unless otherwise agreed.

• Items returned 60 days or longer, will not qualify for credit.

• All transport costs for items being returned for credit is the responsibility of the customer, unless otherwise agreed.

  Should Dasco Supply Group be responsible for the wrongful delivery of either quantity or item(s) itself, then the situation will be rectified to reflect the original order, at Dasco’s expense. A credit note for incorrectly supplied item(s) will be provided against the customer’s order when an over supply or incorrect item(s) has been identified and when the items in question have been received back at Dasco’s warehouse.